University or college websites: The so-so, unhealthy, and the egregious

Yes that is right, it's time to look into university websites and precisely why they are perennially difficult along with unpopular. For quite a while I've also been meaning to write a posting about this; it's a problem honestly, that is ongoing, and one that results in much wailing and gnashing of teeth among regular people of the sites, including present students and faculty. Yet is considered something that never seems to modify, or if it does alter, it's merely "upgraded" to your system with new in addition to equally infuriating flaws.

Why then are university websites generally terrible? Or, to rephrase that, why are these sites obviously impossible to construct in ways that hard for their users?

This is a very well-known problem, so I chosen to ask the Twitterverse exactly what "gripes" they had about college websites (you can learn them in this Storify). Not surprisingly I got quite a few replies to this particular one, and I recognized quite a few00 from first-hand experience. This is probably why the answers were also consistent with what I would already planned to describe in this posting; basically, we've all "been there". My rough categorizations are as follows…

Layout, navigation and site look for

I know that's pretty wide-ranging, but it's difficult to independent the overlapping and interconnected problems in this area. For example , in addition to sheer ugliness (which can also be a common complaint) the front web page of the website might be horribly designed, making it difficult with regard to users to find any indications of how to navigate - aside from how to get to what they're truly looking for. Cheng H. Shelter noted that "I'd quite Google "site: . edu " when compared with use most unis' web-site navigation".

Directly related to this particular were complaints about the number of keys to press it takes to get to important information in the front page. "Buried" info is often of the most basic variety, including schedules and timetables, fees and financial details, campus maps (frequently offered only in PDF form), transcript requests, and even typically the university's mailing address. Subsequently there are the infuriating "link loops" where you just preserve clicking on links that acquire you back to the same several pages repeatedly, non-e 2 has what you're seeking. Key links, including info for the institution, should be about the university homepage and evidently visible. These could also consist of links to the library, in order to postings of available jobs, to be able to faculties and departments, also to a contact directory plus a site index.

A number of people appeared off specifically about pointless (and huge) drop-down food selection and how they affect some sort of reader's experience on the site. It is something I've encountered myself personally, and it seems best in which menus should be kept down and not impede use of the webpage. There's also a lack of availability for site users along with disabilities, which is a huge difficulty; and many sites aren't possibly compatible with mobile devices, when a rising proportion of visitors are going to be trying to access information this way.

Another issue is the technique university websites usually pre-categorise content by its assumed audience, and organise the idea accordingly - i. age. by group such as "current students", "staff", and so on. When you don't fall into one of those organizations (and even if you do! ), you get searching the site for what you may need. Given the diversity associated with groups that are participating in college or university life and also those "outside" the university who are probable audiences for university comms, this kind of organisation isn't specially helpful. Some of these different groupings have very different needs as well as priorities. The entire site might also be geared towards one particular student inhabitants, i. e. undergrads, when grad student needs are generally ignored (thanks to Mero Sharpe for pointing this specific out).

On a related be aware, site structure reflects exactly what the institution thinks is important, not necessarily what site users genuinely wish to know. I would say that info websites reflect the composition of the institution in general, together with informational silos that make it difficult to acquire out what you need to know - if you already have some background expertise.

Site search is another significant problem. Search effectiveness can be drastically different from one website to another location. For some universities a search can make up useless details from your archived calendar from your five years ago, but no standard contact info for a personnel person. When combined with inadequate navigation and buried data, this is a recipe for end user frustration.

Missing info

Which often brings us to the next serious catch on many university websites: missing out on, outdated, incorrect, contradictory and ambiguous information. For example , universities and colleges seem to have a problem with dates on the whole; usually there's no attainable master list of important times (even though everyone usually want it), and some schools don't even bother to put schedules on press releases or reports items.

There might be missing employees and faculty pages (or non-e at all), or the internet pages don't list key facts such as email addresses and also phone numbers, in a standard style. Usually universities have a "directory" link (not always), though the usefulness of these directories is usually wildly variable and in some cases everything you get is a list of pre-selected titles of university places of work and departments, with actual addresses listed but zero links to their pages or even other details. Information that might really help but and that is rarely provided, would contain for example an organizational information with descriptions of just what each department does or perhaps what an administrative location is responsible for.

Then there's the details that's just out of particular date and/or wrong, including hyperlinks to pages for sections that no longer exist, teachers members who have left or maybe retired, and other old backlinks that are left floating, untended, yet somehow still coming out in searches and never stripped away from the site. Meanwhile, frequent WEB LINK changes to pages that contain crucial information can make it difficult to keep a count by using bookmarks.

It's probable that many of these problems are a result of confusion about responsibility to the maintenance of websites, which was yet another problem pointed out by Bebo commenters. Sometimes a mistake caint even be fixed because it should go through a particular person or place of work and no-one has taken some time. Colleen Derkatch mentioned this "at many unis, college are responsible for maintaining [department] pages. What do we understand about web design? Misdirected solutions. " On the other hand, faculty may want to make changes but have not any access to do so. Some characteristics might be centralized and others devolved to departments, while the second item have varying levels of assist available for website issues.

Prevent selling me

Lastly, there is the conflation of publicize and informational material along with approaches. This is something I have some research on within my MA, so while it was not surprising, it was still attractive how much of a problem its and how site users spot the effects. Comments included "designed…for marketing but not utility", "designed for recruitment rather than existing students/staff/faculty", "overwhelmingly oriented to recruiting; work-related resources buried" and as Dan Greene placed it, "in the U. S i9000. at least, we have rich, sensitive content for prospectives/parents then a Geocities page regarding folks already there. " So there's a clear impression that the investment in as well as recruitment comes at the expense of people already part of the university who require to use the site for every day purposes. Ironically, many potential students seem to hate these websites as well.

All this isn't almost kvetching; there's a serious place behind the enumeration regarding grievances. The university internet site is how institutions speak not only with students, both equally prospective and current, and also with parents, journalists, possible faculty, and anyone else who is looking for some kind of information as well as interaction with the university. While @charloween commented, "to us, it reinforces a sense how the uni isn't interested in study, potential for public engagement; absolutely no outward reach. " In the event that websites are the medium then this implicit message here is "we don't really care about the needs you have. "

It's possible which in trying to cater to a great number of audiences at once, the colleges fail to please anyone. Is considered also possible they're hardly taking into account user feedback or maybe providing channels for that comments to happen. Universities aren't the highest at this kind of thing in standard. But surely the website needs to be seen as an opportunity to help people be the better choice of, and navigate, a fancy institution. When viewed doing this, it's clearly an opportunity nonetheless being missed by almost all.